Yes! We offer FREE SHIPPING for orders over the following thresholds:

• AUD $200+
• NZD $220+
• USD $130+
• GBP £100+
• AUD $400+

Australia

• Standard: AUD $14 (AUD $19 for WA)
• Express: AUD $28 (AUD $39 for WA)
• Bulky items: AUD $20 per item

Estimated delivery:
Standard: 2–7 business days
Express: 2–4 business days

New Zealand

• Standard: NZD $20
• Express: NZD $39
• Bulky items: NZD $40 per item

Estimated delivery:
Standard: 4–8 business days
Express: 2–6 business days

USA & Canada

• Standard: USD $15
• Express: USD $25

Estimated delivery:
Standard: 6-10 business days
Express: 3-7 business days

United Kingdom

• Standard: GBP £12
• Express: GBP £20

Estimated delivery:
Standard: 5-8 business days
Express: 3-6 business days
Note: UK duties & VAT are payable by customer. Orders under GBP £135 will have VAT due on delivery. Orders over £135 may incur customs duties.

Rest of the World

• Standard: AUD $53
• Express: AUD $69

Estimated delivery:
Standard: 13-20 business days
Express: 8-14 business days

Orders are processed within 1–3 business days. Shipping times begin once your order is marked as "shipped" and a tracking number is provided.

All orders are shipped with Australia Post and come with a tracking number. You’ll receive this via email once your order is shipped.

We rely on Australia Post tracking. If your parcel is late or missing, we’ll open an investigation with them. This process can take up to 10 business days.

If the tracking says your parcel is delivered, you’ll need to raise the issue directly with Australia Post.

If the item is not faulty or incorrect, return shipping is at your cost. However, if you request an exchange, we will ship the replacement free of charge once we receive the original item.

We accept returns within 90 days of delivery. Items must be:

• Unused and in original condition
• With tags and original packaging
• Accompanied by a receipt

Returns must be approved first. Email sales@dollsandaccessories.com.au to start a return.

Contact us immediately at sales@dollsandaccessories.com.au. Please include a photo and your order details.

No, we do not accept returns on sale items or gift cards.

Once your return is approved and received, your refund will be processed within 10 business days.

Please allow extra time for your bank or card provider to complete the transaction.

• Minimum order: AUD $450 / NZD $500 (excluding GST).
• Shipping is arranged by us and charged at checkout. Bulky items may incur additional charges.
• GST of 10% applies to Australian orders.
• Fulfillment time: 11–14 business days